Manuals on computers and mobile phones

There are two main parts of procedure texts. They are what is going to do (the goal) and steps to do.

how to express gratitude, you can say:

To express gratitude, you can say:

 1. I do appreciate it.

 2. Thank you very/so much.

 To respond to gratitude, you can say:

 1. You're welcome

 2. My pleasure

how to ask for repetitio, for example

1. I'm sorry?

 2. I'm sorry I didn't catch what you said
 3. Could/Would you repeat that, please!
 4. I'm sorry. What did you say?
 5. What was that again?